RiverTrust

Provider Frequently Asked Questions

Q: What is a reconsideration?

A reconsideration is the second level in the revised Medicare appeals process. An appellant may file a request for reconsideration if he or she is dissatisfied with the results of the Medicare contractor's redetermination. RiverTrust reviews reconsiderations for Durable Medical Equipment Medicare Administrative Contractors (DME MACs).

Q: Where can I find a reconsideration form?

Click here to download a standard reconsideration form.

Q: I’ve received an acknowledgement letter from RiverTrust. How do I check the status of my reconsideration? Do I need a login to view the status of an appeal?

You may check the status of the reconsideration request by going to the “Providers: Appeal Status Information” section of www.Q2A.com . Enter the reconsideration Medicare Appeal Number in the search field.

Search results only include the following basic information about an appeal: date received, appeal status, and deadline. Privacy laws prohibit the display of any protected health information (PHI).

Q: Where can I find my reconsideration appeal number?

You will find the reconsideration appeal number in the upper right-hand corner of the acknowledgement letter sent by the QIC handling your case.